Privacy Policy
1. INTRODUCTION
This Privacy Policy explains how Ice Tech UK (“we”, “our”, “us”) collects, uses, stores and protects your personal data when you use our website, contact us, request a quotation, purchase products or services, or otherwise interact with us.
We are committed to protecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation (“UK GDPR”), the Data Protection Act 2018, the Privacy and Electronic Communications Regulations (“PECR”), and other applicable UK data protection laws.
2. WHO WE ARE
Ice Tech UK
The Ice House, Willow Lane
Maythorne
Nottinghamshire
NG25 0FZ
United Kingdom
Email: info@icetechuk.com
For any questions relating to this Privacy Policy or your personal data, please contact us using the details above.
3. THE INFORMATION WE COLLECT
We may collect and process the following categories of personal data:
Information you provide directly
- Name
- Company name
- Job title
- Email address
- Telephone number
- Billing and delivery address
- Enquiry details
- Project information
- Payment information
- Marketing preferences
Information collected automatically
When you use our website, we may automatically collect:
- IP address
- Browser type and version
- Device information
- Operating system
- Website usage data
- Referring URLs
- Cookie and analytics data
Recruitment information
If you apply for a role with us, we may collect:
- CVs and employment history
- Qualifications
- References
- Recruitment correspondence
4. HOW WE USE YOUR INFORMATION
We use your personal data to:
- Respond to enquiries and quotation requests
- Supply products and services
- Manage customer relationships
- Process payments and invoices
- Deliver customer support
- Improve our website and services
- Send service updates and administrative communications
- Send marketing communications where permitted by law
- Comply with legal and regulatory obligations
- Protect our business from fraud, misuse or security threats
- Manage recruitment processes
5. LAWFUL BASES FOR PROCESSING
Under UK GDPR, we rely on one or more of the following lawful bases:
| Purpose | Lawful Basis |
|---|---|
| Responding to enquiries | Legitimate interests |
| Providing products/services | Contract |
| Processing payments | Contract / Legal obligation |
| Accounting and tax records | Legal obligation |
| Website analytics | Consent or legitimate interests (where applicable) |
| Marketing communications | Consent or legitimate interests |
| Website security | Legitimate interests |
| Recruitment | Legitimate interests and/or steps prior to entering employment |
Where we rely on consent, you may withdraw it at any time.
6. MARKETING COMMUNICATIONS
We may send you marketing communications where:
- you have consented to receive them; or
- we are permitted to do so under applicable law.
You can unsubscribe from marketing communications at any time by:
- clicking the unsubscribe link in emails; or
- contacting us directly.
7. COOKIES AND TRACKING TECHNOLOGIES
Our website uses cookies and similar technologies to:
- ensure website functionality;
- remember user preferences;
- analyse website traffic and performance;
- improve user experience.
Where legally required, non-essential cookies will only be placed on your device after you provide consent through our cookie banner or preference centre.
You can manage cookies through your browser settings.
For more information, please refer to our Cookie Policy.
8. SHARING YOUR INFORMATION
We may share personal data with trusted third parties including:
- IT and website providers
- Hosting providers
- Payment processors
- Professional advisers
- Delivery and logistics companies
- CRM and marketing platforms
- Analytics providers
- Legal or regulatory authorities where required
We require third parties to respect the security and confidentiality of your data.
We do not sell your personal data.
9. INTERNATIONAL TRANSFERS
Some of our service providers may process personal data outside the United Kingdom.
Where international transfers occur, we ensure appropriate safeguards are in place in accordance with UK GDPR requirements.
10. DATA RETENTION
We only retain personal data for as long as reasonably necessary for:
- the purposes for which it was collected;
- legal, accounting and tax requirements;
- resolving disputes;
- enforcing agreements.
Retention periods vary depending on the type of information and legal obligations involved.
11. DATA SECURITY
We implement appropriate technical and organisational security measures designed to protect personal data against:
- unauthorised access;
- accidental loss;
- disclosure;
- alteration;
- misuse.
However, no internet transmission or storage system can be guaranteed to be completely secure.
12. YOUR RIGHTS
Under UK data protection law, you may have the right to:
- access your personal data;
- request correction of inaccurate data;
- request deletion of your data;
- restrict processing;
- object to processing;
- request transfer of your data;
- withdraw consent;
- lodge a complaint with the Information Commissioner’s Office (“ICO”).
To exercise your rights, please contact us using the details in this policy.
13. COMPLAINTS
If you have concerns about how we use your personal data, please contact us first so we can try to resolve the issue.
You also have the right to complain to the:
Information Commissioner’s Office
14. THIRD-PARTY WEBSITES
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external websites.
We encourage you to read their privacy policies before providing personal data.
15. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time.
Any updates will be posted on this page together with the revised “Last updated” date.
| Last Updated | Updated By | Role | Changes Made | Next Review Date |
| April 2026 | Mercedesz Szinnay | CPO | Updated to reflect latest legislations. | April 2027 |